The Onyx Group - Revenue Cylce Customer Service Representative - Bonus Eligible!

Parkside Medical Group | The Onyx Group•Greenville, SC

16d

About The Position

The Customer Service Representative provides financial, administrative, and clerical services to support accurate and efficient operations while practicing the Tribe Way. The role processes, monitors, and manages incoming and outgoing patient calls, processes payments, and provides detailed answers to questions about patient accounts. It also handles assigned work related to patient accounts, accounting projects, collections, and account credits. The representative works collaboratively with the team, communicates openly, and demonstrates professional development while adhering to the company’s commitment to conscious culture. The position requires maintaining patient confidentiality and following HIPAA guidelines and the employee handbook.

Requirements

High school diploma or GED.
Knowledge of business office procedures, including computer programs, and ability to operate a computer and basic office equipment.
Proficient typing skills.
Strong organizational skills and attention to detail.
Ability to multitask and remain focused in a busy environment.
Strong patient communication skills and a pleasant, helpful manner.
Ability to establish and maintain effective working relationships with patients, team members, and the public.
Ability to collaborate respectfully and kindly with coworkers, leadership, clients, and patients.
Openness and curiosity to learn and grow while remaining humble and kind.

Nice To Haves

Experience in a physician practice.
Bilingual ability.
Experience in a billing department setting.

Responsibilities

Identify and resolve patient account needs effectively and efficiently.
Complete daily, monthly, and quarterly tasks as directed by the Team Lead and/or Coordinator.
Train for and implement specific billing projects as needed, based on report status and direction from the Team Lead and/or Coordinator.
Answer incoming calls regarding patient accounts, billing, insurance, and claims.
Accept patient account payments and explain how to arrange payment plans by directing callers to the appropriate websites.
Transfer calls to the appropriate departments when required.
Respond to patient inquiries promptly and professionally through calls, voicemails, emails, EMR messaging, and inboxes.
Identify and resolve patient billing concerns.
Read and interpret claims summaries to explain them accurately to patients.
Verify and communicate to MRS when claims need to be resubmitted.
Build strong relationships with patients.
Develop and maintain in-depth knowledge of EMR software.
Participate in educational activities and attend monthly department meetings.
Follow the Remote Agreement when applicable to the daily work location.
Maintain strict confidentiality, comply with HIPAA guidelines and regulations, and conduct oneself in accordance with the Tribe employee handbook.
Demonstrate the Tribe Way through humility, a servant’s attitude, integrity, excellence, initiative, and conscious culture.