Customer Service Representative - SemiTorr Group
About The Position
The Customer Service Representative is responsible for order processing and service-related activities and provides customer support. The role ensures customers receive timely, accurate information through phone, mail, email, and face-to-face contact. It also provides operational support at locations to help resolve customer service issues efficiently and promptly. The position processes customer orders, responds to inquiries, prepares and verifies inspection reports and supplier data packages, supports repair technicians, tracks cases, and provides delivery and document status updates. The role operates primarily in a professional office environment, with occasional work in warehouses or operational sites.
Requirements
- High school diploma or equivalent.
- Good written and verbal communication skills.
- Proficiency in common business software, such as CSI, Microsoft Office, and Adobe.
- Customer service experience.
- Excellent communication, time management, and organizational skills.
- Professional telephone etiquette.
- Ability to work independently.
- Self-driven, positive attitude and demeanor.
Responsibilities
- Process customer orders, including assigning, reviewing, approving, and distributing order documents to the appropriate departments.
- Respond to internal and external inquiries in a timely manner and ensure requests are handled and completed daily.
- Generate inspection reports and collect data packages from suppliers; verify that they match the correct product and manufacturer and satisfy order requirements.
- Review and approve complete order packets with 100% accuracy.
- Support repair department technicians as needed.
- Maintain strong working relationships with internal and external customers.
- Report and resolve customer service issues.
- Track and maintain cases in the company’s case management system.
- Help ensure timely delivery of materials and required documents by providing status updates when necessary.
- Complete MaxRecall scans and filing.
- Perform other duties assigned by the supervisor.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Health savings and flexible spending accounts.
- Supplemental accident, critical illness, and hospital indemnity coverage.
- Employee Assistance Program, including three free counseling sessions.
- Discounted identity theft protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
