Customer Service Representative
About The Position
The Customer Service Representative (CSR) provides exceptional customer service to Copart’s internal and external customers. The role requires a thorough understanding of Copart practices to offer solutions and support that meet customer needs and create a unique customer service experience. The CSR is often customers’ first interaction with Copart and primarily works to obtain the release of vehicles located at body shops, other locations, or residences. The position also provides office support as needed and may expand to include chat and email customer support. The CSR answers and places calls professionally, focusing on call resolution and using company resources to gather information and offer solutions. Performance is measured on call quality, including knowledge, professionalism, and the time taken to place follow-up calls. Other duties may be assigned.
Requirements
- High school diploma.
- Excellent customer service skills and attitude.
- Excellent written and verbal communication skills.
- Proficiency with office equipment.
- Attention to detail.
- Problem-solving skills.
- Computer proficiency, including MS Suite.
- Typing speed of 45 WPM.
- Professional appearance.
- Ability to multitask in a fast-paced environment.
- Occasional overtime as needed.
Nice To Haves
- One year of office support experience in a customer service role is preferred.
- Bilingual skills are a plus.
Responsibilities
- Provide customer service to internal and external Copart customers.
- Obtain the release of vehicles located at body shops, other locations, and residences.
- Understand Copart practices and offer solutions and support based on customer needs.
- Answer and place calls professionally, focusing on call resolution.
- Use company resources to gather information and offer customer solutions.
- Make follow-up calls in a timely manner.
- Perform other office support functions as needed.
- Potentially provide chat and email customer support.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Employee Stock Purchase Plan (ESPP).
- Employee Assistance Program (EAP) at no cost to the employee.
- Vacation and sick pay.
- Paid company holidays.
- Life and AD&D insurance.
- Discounts.
- Other employee benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
