Customer Service Representative

Astrodyne TDI•Hackettstown, NJ

14d•$55,000 - $80,000•Onsite

About The Position

Astrodyne TDI is seeking a customer-focused Customer Service Representative to support customers and the sales organization from its Hackettstown, New Jersey location. The role is a primary point of contact for customer inquiries, orders, forecasts, expedite requests, change orders, service returns, and other account needs. The representative communicates customer needs, coordinates internal follow-up, resolves issues, and helps build trusted customer relationships in a collaborative, fast-paced environment. The position works across Sales, Marketing, Engineering, Operations, Finance, and other internal teams. It supports quoting, purchase order processing, RMAs, customer portals, master data, and account transactions, with an emphasis on accuracy, responsiveness, sound judgment, and consistent follow-through. This role is 100% onsite in Hackettstown, New Jersey.

Requirements

At least 3 years of experience in customer service, account management, sales operations, order management, or a similar customer-facing role; manufacturing experience is preferred.
Strong problem-solving and analytical skills, including the ability to evaluate complex scenarios, identify solutions, and follow through to resolution.
Excellent written and verbal communication skills, with strong English fluency and comprehension.
Proficiency in Microsoft Excel and Word.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Customer-first mindset and commitment to providing an exceptional customer experience.
Collaborative approach and ability to build relationships, influence across functions, and align teams around customer needs.
Sound judgment, ownership, and ability to work independently when needed.
Positive, flexible, and self-motivated approach to work.
Ability to work onsite in Hackettstown, New Jersey.

Nice To Haves

Experience in a manufacturing environment.
Familiarity with databases, ERP systems, and CRM systems.

Responsibilities

Serve as a primary customer contact and respond professionally and efficiently to inquiries about purchase orders, forecasts, expedite requests, change orders, service returns, and other account needs.
Represent the voice of the customer by communicating needs, coordinating internal follow-up, and supporting a positive customer experience.
Collaborate with Sales, Marketing, Engineering, Operations, Finance, and other internal teams to resolve customer issues and keep business moving.
Generate standard product quotes and process purchase orders received through various channels, ensuring accurate order execution.
Process RMAs, credit and debit memos, cancellation requests, and other customer transactions accurately and promptly.
Maintain accurate and current customer information in company master data records.
Maintain customer portals, keeping information current and supporting required transactions and communications.
Monitor customer needs and proactively communicate issues, changes, and opportunities to appropriate internal teams.
Manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.