Customer Service Representative

SBM Offshore•Mukilteo, WA

14d•$19 - $20

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs scheduled janitorial duties, maintains assigned work areas, operates motorized cleaning equipment, and follows company safety and work procedures. The position works with other employees, responds to supervision, communicates professionally with coworkers, managers, supervisors, leads, and customers, and may fill in during staffing shortages. Driving to different work locations, customer sites, or company facilities may be necessary. This position has no supervisory responsibilities. The schedule is Saturday and Sunday, 7:00 a.m. to 3:30 p.m. Compensation is $19–$20 per hour. SBM states that it offers comprehensive benefits and directs applicants to its website for details.

Requirements

No specific education requirement.
Ability to perform each essential duty satisfactorily and safely.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Complete all safety and task-training certifications.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Ability to lift and/or move up to 35 pounds.

Nice To Haves

Three to six months of training or experience, or an equivalent combination of education and experience.
Bilingual ability.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain the daily upkeep of assigned areas.
Report incidents and hazardous conditions to a supervisor.
Comply with safety rules, policies, procedures, protocols, and company rules.
Perform work assignments as part of a team and complete repetitive tasks.
Maintain a clean work area.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Fill in during staff shortages.
Support the shift lead in completing punch-list items.
Use appropriate personal protective equipment and maintain a professional appearance and conduct.
Understand customer service and satisfaction, reporting systems, and the work environment.
Drive to various work locations, customer sites, or company facilities if necessary to perform essential job functions.