Customer Service Representative - WFH-MAINE RESIDENTS ONLY

Modivcare • Remote, ME, ME

5d • Remote

About The Position

Modivcare is seeking an experienced Customer Service Representative to serve as the first point of contact for members, resolving questions and concerns accurately and promptly. The role supports members by coordinating transportation services, documenting interactions, and providing a positive experience that contributes to improved health outcomes. Applicants must live in Maine. This is a work-from-home position with required internet and workspace conditions, and employees must attend all training and be on camera during their first 30 days. The contact center operates 24/7/365, and schedules may include nights, weekends, and holidays, including required holiday coverage. The required start date is December 8, 2026. Pay is $16.00 per hour.

Requirements

• Must live in Maine.
• High-speed internet with at least 25 Mbps download and 5 Mbps upload; proof of a speed test is required.
• Ability to connect directly to the modem with a hardwire.
• Dedicated work area separated from other living spaces to protect sensitive information.
• Ability to attend 100% of training and be on camera for the first 30 days of employment.
• Excellent customer service and interpersonal skills, with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes and understand and follow complex instructions.
• Ability to type at least 35 words per minute.

Nice To Haves

• High school diploma.
• 0–2 years of contact center or customer service experience involving high call volume and data entry, or an equivalent combination of education and/or experience.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Accurately document all relevant customer information.
• Attend required meetings and follow company policies and procedures.
• Maintain acceptable attendance and punctuality.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor.
• Produce high-quality work.
• Refer unresolved customer grievances to appropriate departments for investigation and resolution.
• Promote a positive and collaborative working environment.
• Support a 24/7/365 contact center, including scheduled nights, weekends, and required holiday coverage.
• Participate in additional projects or duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance and AD&D.
• Voluntary life insurance for employees, spouses, and children.
• Health care and dependent care flexible spending accounts.
• Pre-tax and post-tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Paid parental leave.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed