Remote Customer Service Representative (Indiana residents)

Morley•UNAVAILABLE, Indiana

7d•Remote

About The Position

This is a remote, structured contact center role supporting a well-known automotive brand. The representative serves as a liaison between car owners and dealership service teams, helping with after-sales concerns. Automotive knowledge is not required. The role has a high pace and steady call volume, with limited downtime and repetitive processes. Representatives follow defined steps, document interactions, and use multiple systems and resources while communicating with customers. Calls may be recorded, and work is monitored for quality and compliance. Schedules are assigned, flexibility is limited, and schedules may change quarterly based on performance or business needs. Phone is the primary channel, with chat, email, and other communications used as needed. The position is remote but operates within a structured contact center environment and requires a secluded, distraction-free workspace and a wired high-speed internet connection. The posting contains inconsistent residency references: the title says Indiana residents, while the location and eligibility requirements say Michigan residents.

Requirements

Excellent written and verbal communication skills.
Empathy and dependability.
Ability to multitask efficiently.
Comfort using computers and the web, including switching between systems and browser tabs.
Comfort using AI tools and resources.
Typing speed of at least 25 words per minute.
Ability to pass a pre-employment background check and drug screen.
High school diploma or equivalent.
At least 3 years of customer service experience, such as call center, retail, restaurant/fast food, hotel, or another role involving regular customer interaction.
Availability to work shifts within Monday–Saturday, 8 a.m.–9 p.m. Eastern time (7 a.m.–8 p.m. Central / 6 a.m.–7 p.m. Mountain / 5 a.m.–6 p.m. Pacific).
Ability to reliably adhere to the assigned schedule, including consistent attendance and on-time logins.
Michigan residency, as stated in the remote work requirements.
A secluded, distraction-free workspace.
High-speed internet from a wired cable or fiber provider; the computer must be physically connected to the modem/router using an Ethernet cable. Wireless, 5G, and satellite internet are not supported.

Responsibilities

Offer timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed, while maintaining a positive and upbeat attitude.
Use web-based tools and internal systems to research customer questions and requests.
Document each interaction clearly and accurately.
Manage assigned cases from start to resolution by following defined steps and completing required actions.
Navigate multiple systems and resources while speaking with customers, and research and record details during and after each contact.