Work at Home Customer Service Advisor (Indiana residents)

Morley•UNAVAILABLE, Indiana

13d•Remote

About The Position

This is a full-time, early-career, work-from-home customer service role for Indiana residents in a structured contact center environment. The advisor handles health insurance questions from customers, health care providers, and beneficiaries, including questions about benefits, eligibility, and payments. Most of the work involves phone interactions, with email support as needed, in a consistently busy and monitored environment. Calls may be recorded and reviewed for quality and compliance. The role involves repetitive processes, interaction documentation, assigned schedules, and emotionally demanding customer situations. A secluded, distraction-free home workspace and wired high-speed internet are required. Morley provides a six-foot Ethernet cable with the equipment; associates must supply a longer cable if needed. The position starts at $14 per hour. Training is provided, and a leadership development program is available. The role offers a team environment with access to experienced coworkers and a benefits package that includes health coverage, wellness resources, and financial benefits.

Requirements

Clear written and verbal communication skills.
Ability to review in-depth information and reach logical conclusions.
Basic math skills for payment-related questions.
Empathy and dependability.
Strong listening, organization, multitasking, and time-management skills.
Ability to work in a changing environment.
Basic computer skills, including Microsoft Office.
Typing speed of at least 30 words per minute.
Ability to pass a pre-employment background check and drug screen.
High school diploma or equivalent.
At least 2 years of customer service experience, such as call center, retail, restaurant/fast food, hotel, or another role involving regular customer interaction.
Availability during operating hours Monday through Friday, 8 a.m.–9 p.m. Eastern, with possible weekends from October through March; shifts are assigned based on schedule bids using performance metrics.
Reliable attendance and ability to follow a set schedule.
Must be an Indiana resident.
Must have a secluded, distraction-free workspace.
Must have high-speed internet from a wired cable or fiber provider, with the computer physically connected to the modem/router via Ethernet; wireless, 5G, and satellite internet are unsupported.

Nice To Haves

Experience with medical claims reimbursements or billing.
Familiarity with health insurance terminology.
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing.
Knowledge of customer service practices.

Responsibilities

Research and handle questions about benefits, eligibility, payments, quality-of-care concerns, and other issues.
Provide accurate information to customers, managers, and clients.
Create and send status updates or service recovery communications.
Route or escalate inquiries when needed.
Explain policies, procedures, and benefit details.
Clearly document each interaction in the tracking system.
Provide timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, and emails, while maintaining a positive and upbeat attitude.