Work at Home Customer Service Advisor (Kentucky residents)

Morley•UNAVAILABLE, Kentucky

13d•Remote

About The Position

This is a full-time, early-career work-from-home customer service role for Kentucky residents in a structured contact center environment. The advisor handles health insurance questions from customers, health care providers, and beneficiaries, primarily by phone and also by email. Topics include benefits, eligibility, payments, quality-of-care concerns, and other issues. The role involves listening carefully, showing empathy, reviewing information, and determining appropriate next steps while remaining calm and focused. Advisors navigate multiple computer systems and resources, explain policies and benefits, document interactions, send status updates or service-recovery communications, and route or escalate inquiries when needed. The position has steady call volume, repetitive processes, recorded and reviewed calls, and assigned schedules with limited flexibility. The starting pay is $14 per hour. Training is provided, and a leadership development program is available. Applicants must reside in Kentucky and have a secluded, distraction-free workspace with supported wired high-speed internet. The computer must connect to the modem or router by Ethernet; wireless, 5G, and satellite internet are not supported. Morley provides a six-foot Ethernet cable; a longer cable, if needed, must be supplied by the associate.

Requirements

Clear written and verbal communication skills.
Ability to review in-depth information and reach logical conclusions.
Basic math skills for payment-related questions.
Empathy and dependability.
Strong listening, organization, multitasking, and time-management skills.
Ability to work in a changing environment.
Basic computer skills, including Microsoft Office.
Typing speed of at least 30 words per minute.
Ability to pass a pre-employment background check and drug screen.
High school diploma or equivalent.
At least 2 years of customer service experience, such as in a call center, retail, restaurant/fast food, hotel, or another role involving regular customer interaction.
Availability during operating hours: Monday–Friday, 8 a.m.–9 p.m. Eastern; possible weekends from October through March. Shifts are assigned based on a schedule bid using performance metrics.
Reliable attendance and ability to follow a set schedule.
Kentucky residency.
A secluded, distraction-free workspace.
High-speed internet from a wired cable or fiber provider, with the computer physically connected to the modem/router using an Ethernet cable. Wireless, 5G, and satellite internet are not supported.

Nice To Haves

Experience with medical claims reimbursements or billing.
Familiarity with health insurance terminology.
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing.
Knowledge of customer service practices.

Responsibilities

Research and handle questions about benefits, eligibility, payments, quality-of-care concerns, and other issues.
Provide accurate information to customers, managers, and clients.
Create and send status updates or service-recovery communications.
Route or escalate inquiries when needed.
Explain policies, procedures, and benefit details.
Clearly document each interaction in the tracking system.
Provide timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, and emails, while maintaining a positive and upbeat attitude.