Work at Home Customer Service Advisor (Alabama residents)

Morley•UNAVAILABLE, Alabama

13d•Remote

About The Position

This is a full-time, early-career work-from-home customer service role for Alabama residents in a structured contact center environment. The advisor handles health insurance questions from customers, health care providers, and beneficiaries by phone and email, including inquiries about benefits, eligibility, and payments. The role involves listening carefully, responding with empathy, evaluating situations to determine next steps, and remaining calm and focused throughout interactions. Advisors use multiple computer systems and resources to resolve inquiries, explain policies and benefit details, and communicate courteously and professionally. The work includes steady call volume, repetitive processes, interaction documentation, and calls that may be recorded and reviewed for quality and compliance. Schedules are assigned, with limited flexibility. The position starts at $14 per hour.

Requirements

Clear written and verbal communication skills.
Ability to review in-depth information and reach logical conclusions.
Basic math skills for payment-related questions.
Empathy and dependability.
Strong listening, organization, multitasking, and time-management skills.
Ability to work in a changing environment.
Basic computer skills, including Microsoft Office.
Typing speed of at least 30 words per minute.
Ability to pass a pre-employment background check and drug screen.
High school diploma or equivalent.
At least 2 years of customer service experience, such as in a call center, retail, restaurant or fast food, hotel, or another role involving regular customer interaction.
Availability during operating hours: Monday through Friday, 8 a.m.–9 p.m. Eastern, with possible weekends from October through March; shifts are assigned based on schedule bids using performance metrics.
Reliable attendance and ability to follow a set schedule.
Alabama residency.
A secluded, distraction-free workspace.
High-speed internet from a wired cable or fiber provider, with the computer physically connected to the modem or router by Ethernet; wireless, 5G, and satellite internet are not supported.

Nice To Haves

Experience with medical claims reimbursements or billing.
Familiarity with health insurance terminology.
Understanding of health care policies, procedures, applicable certificates and riders, and benefits related to inquiry processing.
Knowledge of customer service practices.

Responsibilities

Research and handle questions about benefits, eligibility, payments, quality-of-care concerns, and other issues.
Provide accurate information to customers, managers, and clients.
Create and send status updates or service recovery communications.
Route or escalate inquiries when needed.
Explain policies, procedures, and benefit details.
Clearly document each interaction in the tracking system.
Offer timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, and emails, while maintaining a positive and upbeat attitude.