Work at Home Customer Service Advisor (Georgia residents)

Morley•UNAVAILABLE, Georgia

13d•Remote

About The Position

This is a full-time, early-career, work-from-home customer service role for Georgia residents in a structured contact center environment. The advisor primarily handles health insurance questions from customers, health care providers, and beneficiaries by phone, with email support as needed. Questions may involve benefits, eligibility, payments, quality-of-care concerns, and other issues. The role requires careful listening, empathy, and sound judgment to determine next steps. Advisors navigate multiple computer systems and resources while communicating courteously and professionally, documenting interactions, and providing timely, accurate solutions. The work has steady call volume, repetitive processes, quality and compliance monitoring, and assigned schedules with limited flexibility. Some weekend availability may be required from October through March. The position is remote but requires Georgia residency, a secluded and distraction-free workspace, and high-speed wired cable or fiber internet connected to the modem or router by Ethernet. Morley provides a six-foot Ethernet cable; the associate must provide a longer cable if needed. Starting pay is $14 per hour.

Requirements

Clear written and verbal communication skills.
Ability to review in-depth information and reach logical conclusions.
Basic math skills for payment-related questions.
Empathy and dependability.
Strong listening, organization, multitasking, and time-management skills.
Ability to work in a changing environment.
Basic computer skills, including Microsoft Office.
Typing speed of at least 30 words per minute.
Ability to pass a pre-employment background check and drug screen.
High school diploma or equivalent.
At least 2 years of customer service experience, such as call center, retail, restaurant/fast food, hotel, or another role involving regular customer interaction.
Availability during operating hours: Monday–Friday, 8 a.m.–9 p.m. Eastern, with possible weekends from October through March.
Reliable attendance and ability to follow an assigned set schedule.
Georgia residency.
A secluded, distraction-free workspace.
High-speed internet from a wired cable or fiber provider, with the computer physically connected to the modem or router using an Ethernet cable; wireless, 5G, and satellite internet are not supported.

Nice To Haves

Experience with medical claims reimbursements or billing.
Familiarity with health insurance terminology.
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing.
Knowledge of customer service practices.

Responsibilities

Research and handle questions about benefits, eligibility, payments, quality-of-care concerns, and other issues.
Provide accurate information to customers, managers, and clients.
Create and send status updates or service recovery communications.
Route or escalate inquiries when needed.
Explain policies, procedures, and benefit details.
Document each interaction clearly in the tracking system.
Provide timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, and emails, while maintaining a positive and upbeat attitude.
Use multiple computer systems and resources to resolve questions.