Customer Service Representative - NJ Only, WFH

Modivcare • Remote, NJ, NJ

4d • Remote

About The Position

Modivcare is seeking an experienced Customer Service Representative to serve as the first point of contact for members, answering questions and resolving concerns accurately and promptly. The role supports members by coordinating transportation services, documenting interactions, and helping provide a positive experience that contributes to improved health outcomes. This is a work-from-home position for candidates who live in New Jersey.

The position supports a 24/7/365 contact center. Schedules may include nights, weekends, and holidays, including company-recognized holidays, and holiday coverage is required. Remote-work requirements include internet speeds of at least 25 Mbps download and 5 Mbps upload with proof of a speed test, the ability to connect directly to the modem, a dedicated private work area, and attendance at all training sessions. Employees must be on camera during the first 30 days of employment.

Requirements

• Ability to work from home while living in New Jersey.
• Ability to attend 100% of training and be on camera for the first 30 days of employment.
• High-speed internet of at least 25 Mbps download and 5 Mbps upload; proof of speed test required.
• Ability to hardwire directly to the modem.
• Dedicated work area separated from other living spaces to protect sensitive information.
• Excellent customer service and interpersonal skills, with ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes, and understand and follow complex instructions.
• Ability to type at least 35 words per minute.

Nice To Haves

• High school diploma.
• 0–2 years of contact center or customer service experience involving high call volume and data entry, or an equivalent combination of education and/or experience.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Ensure all relevant customer information is accurately documented.
• Attend required meetings and adhere to company policies and procedures.
• Maintain acceptable attendance and punctuality standards.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor.
• Demonstrate commitment to producing high-quality work.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promote a positive and collaborative working environment.
• Participate in additional projects or duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance and AD&D.
• Voluntary life insurance for employees, spouses, and children.
• Health care and dependent care flexible spending accounts.
• Pre-tax and post-tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Paid parental leave.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED