Customer Service Representative- Property Management

Invitation Homes • Denver, CO

1d

About The Position

As a Customer Service Representative – Property Management at Invitation Homes, you will provide high-level customer service to residents in a fast-paced, high-volume environment. The role supports an efficient customer service environment by assisting residents, addressing property issues, supporting move-ins and housing agency applications, handling rent collection and HOA violation matters, and working through applicable task lists.

Requirements

• High school diploma or GED.
• Proven experience in property management administration or customer service.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe.
• Professional verbal and written communication skills.
• Problem-solving skills and the ability to handle advanced calls with a calm demeanor.

Nice To Haves

• Experience using property management software.

Responsibilities

• Assist residents in person or over the phone in a professional and well-mannered manner.
• Handle property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience.
• Complete resident welcome calls and emails to help ensure a seamless move-in experience.
• Assist in processing Public Housing Agency applications and communicate with the Housing Authority.
• Make outbound delinquency calls to residents for rent collections.
• Assist in handling resident-responsible Home Owner Association violations.
• Review and work through all action items on applicable task lists.

Benefits

• Competitive pay and an annual bonus program; individuals may be eligible for an annual discretionary bonus.
• Generous paid time off, including vacation accrual, sick time, volunteer time, standard holidays, and floating holidays.
• 401(k) with company matching contributions.
• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Casual dress work environment.
• Team events and gatherings.
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED