Customer Order Management Representative

Cynet Systems • Vernon Hills, IL

4d

About The Position

The Customer Order Management Representative expedites customer orders and acts as a liaison in problem solving, research, and dispute resolution. The role applies business practices, product knowledge, and software tools to address customer requests and support daily operations. The representative works with moderate supervision and guidance, resolving routine issues while remaining accountable for individual results and team impact.

Requirements

• High school diploma.
• Strong communication and organizational skills.

Responsibilities

• Expedite customer orders by acting as a liaison in problem solving, research, and problem or dispute resolution.
• Demonstrate working knowledge of business practices and procedures.
• Demonstrate working knowledge of product and service features used in customer operations.
• Interpret and apply systems knowledge and tools to manage customer requests under supervision and resolve routine issues.
• Coordinate problem resolution with alternate sources.
• Offer customers alternatives based on available tools and information.
• Complete a variety of day-to-day activities within the functional area using developed knowledge and skills.
• Use multiple software systems, including Excel, SAP, and PowerBI reporting systems.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED