Order Management Representative / CSR

Golden Star Technology•Cerritos, CA

2d•$19 - $24

About The Position

Golden Star Technology (GST, Inc.) is seeking a detail-oriented, customer-focused Order Management Representative / CSR to support order fulfillment and customer service operations. The role serves as a liaison among customers, suppliers, distributors, and internal teams to ensure accurate order processing, timely delivery, and an exceptional customer experience. The ideal candidate has experience in order management, customer service, sales support, procurement, or operations and thrives in a fast-paced environment. GST, Inc. is a provider of IT and AV solutions serving businesses, enterprise organizations, educational institutions, and government agencies nationwide. Founded in 1985 and headquartered in Cerritos, California, the company delivers solutions and services through partnerships with technology manufacturers. It reports recognition as one of the Los Angeles Business Journal’s Best Places to Work for seven consecutive years and emphasizes teamwork, integrity, accountability, and continuous professional development.

Requirements

High school diploma or equivalent required.
At least 2 years of experience in customer service, order management, sales support, operations, procurement, or a related role.
Strong attention to detail, organization, and follow-through.
Excellent communication, customer service, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and critical-thinking abilities.
Proficiency with Microsoft Office, especially Excel, Outlook, and Word.
Ability to work independently while collaborating effectively across teams.

Nice To Haves

Associate's or Bachelor's degree preferred.
Experience with order fulfillment, vendor management, distributors, purchasing, or supply chain processes preferred.
Experience preparing quotes, RFQs, or pricing requests, or managing high-volume transactions is a plus.
Experience with ERP, CRM, or order management systems preferred.

Responsibilities

Process customer orders accurately and efficiently with suppliers and distributors.
Review orders for pricing, terms, delivery requirements, and compliance.
Manage open orders, backlog reports, and customer portal activities.
Monitor order status and provide proactive updates to customers and internal teams.
Process RMAs (Return Merchandise Authorizations) and resolve order-related issues.
Support customer inquiries related to orders, pricing, product availability, and delivery schedules.
Assist sales teams with RFQs, quote requests, and supporting documentation.
Coordinate with customers, vendors, distributors, and internal departments to ensure successful order fulfillment.
Maintain accurate records within ERP, CRM, and order management systems.
Identify and resolve order discrepancies while delivering exceptional customer service.