Order Management Representative

Aston Carter•Georgetown, KY

1d•$50,000 - $55,000•Hybrid

About The Position

We are seeking a customer-focused professional to support order management, customer service, inventory coordination, and sales support activities. This role serves as a key point of contact for customers, ensuring orders are processed accurately, shipments are coordinated efficiently, and customer needs are addressed in a timely manner.

Requirements

Data entry
Supply chain management
Microsoft Office proficiency
Excel data entry
Inventory management
Sales support
Order processing
Order management
Customer service
Service information
Inventory control
Inventory tracking

Nice To Haves

Bachelor's degree preferred, or 2-4 years of experience in customer service, sales support, logistics, supply chain, or a related field.
Strong verbal and written communication skills.
Excellent analytical, organizational, and problem-solving abilities.
Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
Experience working with ERP or business management systems preferred.
Japanese language skills are a plus, but not required.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Process customer inquiries, orders, and order updates.
Coordinate with internal teams on product delivery, service issues, and customer requests.
Manage order bookings and maintain accurate records.
Monitor inventory levels and coordinate shipments.
Track order status and provide customers with timely updates.
Support sales efforts by maintaining customer relationships and identifying opportunities.
Assist with promotions, customer development, and business growth initiatives.
Prepare reports and analyze order, inventory, and customer data.
Apply sound judgment to resolve routine issues and escalate complex matters as needed.
Perform additional duties as assigned.