Order Management Representative
Golden Star Technology•Cerritos, CA
About The Position
Golden Star Technology (GST, Inc.) is seeking a detail-oriented, customer-focused Order Management Representative to support order fulfillment and customer service operations. The position acts as a liaison among customers, suppliers, distributors, and internal teams to support accurate order processing, timely delivery, and a positive customer experience. The ideal candidate has experience in order management, customer service, sales support, procurement, or operations and is comfortable working in a fast-paced environment.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in customer service, order management, sales support, operations, procurement, or a related role.
- Strong attention to detail, organization, and follow-through.
- Excellent communication, customer service, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and critical-thinking abilities.
- Proficiency with Microsoft Office, especially Excel, Outlook, and Word.
- Ability to work independently while collaborating effectively across teams.
Nice To Haves
- Associate's or Bachelor's degree.
- Experience with order fulfillment, vendor management, distributors, purchasing, or supply chain processes.
- Experience preparing quotes, RFQs, and pricing requests, or managing high-volume transactions.
- Experience with ERP, CRM, or order management systems.
Responsibilities
- Process customer orders accurately and efficiently with suppliers and distributors.
- Review orders for pricing, terms, delivery requirements, and compliance.
- Manage open orders, backlog reports, and customer portal activities.
- Monitor order status and provide proactive updates to customers and internal teams.
- Process RMAs (Return Merchandise Authorizations) and resolve order-related issues.
- Respond to customer inquiries about orders, pricing, product availability, and delivery schedules.
- Assist sales teams with RFQs, quote requests, and supporting documentation.
- Coordinate with customers, vendors, distributors, and internal departments to ensure successful order fulfillment.
- Maintain accurate records in ERP, CRM, and order management systems.
- Identify and resolve order discrepancies while delivering exceptional customer service.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan
- Paid vacation
- Additional company perks
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
