Customer Relations & Order Management Representative

Sanders Industries Holdings•Lake Forest, CA

7d•$25 - $35•Onsite

About The Position

Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges. We are seeking a Customer Relations & Order Management Representative to serve as a primary point of contact for customers throughout the order fulfillment process. This role manages customer orders from receipt through shipment, communicates order status and schedule changes, and coordinates with Production, Planning, Shipping, Sales, and other internal teams to provide excellent customer service in a manufacturing environment. The ideal candidate has experience in manufacturing customer service, order management, supply chain coordination, production planning support, or account management. Success in this role requires strong communication and organizational skills, close attention to detail, and the ability to balance customer expectations with operational requirements in a fast-paced environment.

Requirements

High school diploma or equivalent required; associate's or bachelor's degree preferred.
2+ years of experience in customer service, customer relations, order management, inside sales, or a related field.
Strong communication and organizational skills
Ability to manage multiple customer accounts and competing priorities.
Proficiency with Microsoft Office applications and ERP/CRM systems.

Responsibilities

Review and process customer purchase orders by performing contract review, following internal guidelines, and entering sales order accurately into the system.
Process quotes following established company pricing and lead time guidelines.
Work closely with the outside sales team to ensure all customer needs are met.
Ensure all customer requirements are properly documented.
Investigate any urgent order concerns, coordinate corrective actions with the responsible teams, and follow through to resolution.
Communicate order status, schedule changes, and potential delays clearly to customers and internal stakeholders.
Coordinate with Sales, Engineering, Operations, Quality, Supply Chain, and Finance teams to support customer requirements.
Follow up on customer requests and open issues to ensure timely resolution and a positive customer experience.
Issues and tracks customer complaints and RMAs
Performs any other related duties assigned