Customer & Order Management Specialist

Lyten•Indianapolis, IN

About The Position

Lyten is seeking a highly organized, versatile Customer & Order Management Specialist to support its commercial and supply chain teams. This cross-functional role helps ensure smooth execution of the order-to-cash process, using NetSuite to generate quotes, process orders, and maintain accurate inventory records. The ideal candidate is detail-oriented, customer-focused, proactive in solving problems, and comfortable working across customer engagement, inventory management, financial coordination, and office administration in a fast-paced, high-growth environment. The role works with customers and internal sales, manufacturing, warehouse, supply chain, finance, accounting, and operations teams. Responsibilities span quote and order management, customer support, inventory coordination, payment and billing resolution, and administrative support. The position requires either a bachelor's degree and at least five years of relevant professional experience, or at least ten years of directly relevant experience.

Requirements

Bachelor's degree (BA/BS) and at least 5 years of relevant professional experience in sales operations, administration, or order management; or at least 10 years of directly relevant experience in business administration, customer support, and operations.
Hands-on experience working with ERP and CRM systems.
Strong administrative skills and a high degree of accuracy in data entry and record-keeping.
Excellent written and verbal communication skills, including professionalism when working with external customers and internal finance and engineering teams.
Ability to independently troubleshoot payment resolutions, order bottlenecks, and inventory discrepancies.

Nice To Haves

Direct experience using Oracle NetSuite for quoting and order entry.
Experience in a manufacturing, hardware, or hardware-tech startup environment.
Advanced proficiency in Microsoft Excel or Google Sheets, including VLOOKUPs and pivot tables, for inventory and sales reporting.
Understanding of basic accounting or order-to-cash financial principles.

Responsibilities

Generate, review, and issue accurate customer quotes and proposals in NetSuite.
Manage end-to-end order entry and process customer purchase orders promptly and accurately.
Maintain and update customer records, pricing tiers, and order statuses in ERP/CRM systems.
Serve as the primary contact for customer follow-ups regarding order status, shipping timelines, and product availability.
Proactively communicate delays and other issues to customers and internal sales teams.
Monitor and manage inventory levels to support sales forecasting and fulfillment.
Coordinate with manufacturing, warehouse, and supply chain teams to reconcile inventory records and prevent stockouts or overages.
Work with Finance and Accounting to resolve payment discrepancies, billing issues, and account holds.
Follow up on outstanding invoices and assist with accounts receivable payment resolution.
Provide administrative support to sales and operations teams.
Assist with ad-hoc reporting, data entry, and special projects as needed.