Customer & Order Management Specialist
About The Position
Lyten is seeking a highly organized, versatile Customer & Order Management Specialist to support its commercial and supply chain teams. The role supports the order-to-cash process and uses NetSuite to generate quotes, process orders, and maintain accurate inventory records. The specialist works across customer engagement, inventory management, financial coordination, and office administration in a fast-paced, high-growth environment. The position coordinates with customers and internal teams to manage quotes and orders, communicate order status and shipping timelines, reconcile inventory, resolve billing and payment issues, and provide administrative and reporting support. The posting describes Lyten as scaling production across the U.S. and Europe and developing technologies in energy storage, materials, and advanced manufacturing.
Requirements
- Bachelor’s degree (BA/BS) and at least 5 years of relevant professional experience in sales operations, administration, or order management; or at least 10 years of directly relevant experience in business administration, customer support, and operations.
- Hands-on experience working with ERP and CRM systems.
- Strong administrative skills and a high degree of accuracy in data entry and record-keeping.
- Excellent written and verbal communication skills, including professionalism with external customers and internal finance and engineering teams.
- Ability to independently troubleshoot payment resolutions, order bottlenecks, and inventory discrepancies.
Nice To Haves
- Direct experience using Oracle NetSuite for quoting and order entry is highly preferred.
- Experience in a manufacturing, hardware, or hardware-tech startup environment.
- Advanced proficiency in Microsoft Excel or Google Sheets, including VLOOKUPs and pivot tables, for inventory and sales reporting.
- Understanding of basic accounting or order-to-cash financial principles.
Responsibilities
- Generate, review, and issue accurate customer quotes and proposals in NetSuite.
- Manage end-to-end order entry and process customer purchase orders promptly and accurately.
- Maintain customer records, pricing tiers, and order statuses in ERP/CRM systems.
- Serve as the primary customer contact for order status, shipping timelines, and product availability follow-ups.
- Proactively communicate delays or issues to customers and internal sales teams.
- Monitor inventory levels to support sales forecasting and fulfillment.
- Coordinate with manufacturing, warehouse, and supply chain teams to reconcile inventory records and prevent stockouts or overages.
- Partner with Finance and Accounting to resolve payment discrepancies, billing issues, and account holds.
- Follow up on outstanding invoices and assist with accounts receivable payment resolution.
- Provide administrative support to sales and operations teams.
- Assist with ad-hoc reporting, data entry, and special projects supporting business growth.
Benefits
- Tier-based bonus
- Equity
- Healthcare
- Dental
- Vision
- Corporate discounts
- Paid holidays
- PTO
- Sick time
- 401(k)
- Employee relocation plan, if applicable
