Order Management Representative

Arista Networks • Santa Clara, CA

2d

About The Position

The Order Management Representative processes purchase orders from Arista partners and end customers into corresponding Arista Sales Orders, ensuring accurate shipping logistics and compliance with contractual and pricing agreements. The role supports customer issues, including RMA requests, verifies that orders include required product support for switches, and maintains accurate customer-installation and service-contract information.

The representative works closely with Sales, distributors, resellers, partners, and customers to address special situations and support channel and direct sales models. The role requires understanding product offerings and subscription and renewal licensing models, resolving backlogged orders, tracking cancellations, and contributing to projects that support SOX compliance.

Requirements

• At least 5 years of previous sales experience, specifically in order management and software maintenance renewals, preferred.
• Strong attention to detail and ability to follow up with Account Representatives, partners, and customers about purchase orders and shipping terms or issues.
• Excellent organizational skills and ability to take initiative and work proactively with minimal supervision.
• Demonstrated ability to work independently and as part of a team.
• Excellent customer service skills and a customer-helping orientation.
• Ability to thrive in a results-driven environment.
• Excellent oral and written communication skills.
• Strong computer proficiency.
• Ability to review and interpret contractual terms and conditions.
• Knowledge of shipping logistics and shipping terms for North and South America.

Nice To Haves

• Previous experience with Salesforce.com.
• Strong working knowledge of Microsoft Office applications.

Responsibilities

• Process purchase orders from partners and end customers and create corresponding Arista Sales Orders.
• Ensure proper and accurate shipping logistics.
• Review key terms on customer and partner purchase orders for accuracy and compliance with contractual and pricing agreements.
• Follow up on customer-related issues, including processing RMA requests.
• Ensure customer and partner purchase orders include required product support for switches.
• Maintain accurate installed-customer-base and service-contract information.
• Collaborate with the Sales team regarding special customer issues and situations.
• Work effectively with distributors and resellers while supporting channel and direct sales models.
• Understand product offerings and subscription and renewal licensing models.
• Resolve backlogged orders promptly and track cancellations to ensure accurate processing.
• Perform other duties and projects as required, particularly those supporting SOX compliance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed