Overnight Closer
Planet Fitness•Victorville, CA
About The Position
The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front desk tasks, supports member services, helps maintain the club’s cleanliness, and escalates issues as needed. The posting lists the position as full-time or part-time, non-supervisor, and non-exempt.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Greet potential members and provide a positive customer experience.
- Handle front desk tasks, including answering phone calls politely and assisting with questions or concerns.
- Take information calls and provide tours.
- Assist with member check-ins, sign-ups, cancellations, amenity usage, and updates to member account information.
- Facilitate member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for the employee and one family member or friend
- Team Member Support Team
- Health insurance
- Dental insurance
- Vision insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet insurance
- HSA
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
