Overnight Closer

Planet Fitness - PF Baseline Fitness•Victorville, CA

11d•$17 - $18

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role includes greeting potential members, assisting with front desk tasks and member services, and helping maintain the club’s neatness and cleanliness. The position reports to the Club Manager and is identified as full-time or part-time, non-supervisory, and non-exempt.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Greet potential members and provide a great customer experience.
Answer phone calls politely and helpfully to address questions or concerns.
Take information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updates to member account information.
Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate questions, concerns, or issues to a supervisor in a timely manner.
Listen actively, empathize with customers, and work with them to solve problems.
Recognize and define problems, analyze relevant information, encourage alternative solutions, and seek additional assistance when needed.
Demonstrate tact and appropriate behavior and language in all interactions.