Overnight Closer

Planet Fitness • Denver, CO

3d

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front-desk tasks, supports member services, and helps maintain the neatness and cleanliness of the club. The posting labels the opportunity “Overnight Closer.”

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

• Greet prospective members and provide a positive customer experience.
• Handle front-desk tasks, including answering phone calls politely and assisting with questions or concerns.
• Take information calls and provide tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Address member service issues and questions, referring them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the club’s neatness and cleanliness.
• Communicate questions, concerns, or issues to a supervisor in a timely manner.

Benefits

• Free uniforms.
• Opportunity for advancement and advancement opportunities.
• Training and development.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free membership for the employee and one family member or friend.
• Team Member Support Team.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet insurance.
• HSA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed