Overnight Closer
About The Position
The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role reports to the Club Manager and is designated as full-time or part-time, non-supervisory, and non-exempt. The position involves welcoming potential members, handling front-desk duties, assisting with member transactions and account updates, resolving or routing service questions, and helping maintain the club’s cleanliness and neatness. The Overnight Closer title appears in the posting, but the listed job title is Customer Service Representative.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Greet potential members and provide a positive customer experience.
- Answer phone calls politely and help with questions or concerns.
- Take information calls and provide tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and member account updates.
- Facilitate member service issues and questions, referring them to the Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
- Provide customer service that exceeds customers’ wants and needs, including those of coworkers and the public.
- Listen actively, empathize with customers, and work with them to solve problems.
- Identify and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek assistance when needed.
- Use tact and appropriate behavior and language in interactions.
- Communicate questions, concerns, or issues to a supervisor in a timely manner.
Benefits
- Opportunity for advancement and advancement opportunities.
- Employee discounts.
- Flexible schedule.
- Dollars for Scholars Program.
- Employee Appreciation Program.
- Free membership for the employee and one family member or friend.
- Team Member Support Team.
- Health, dental, and vision insurance.
- Critical Illness Insurance.
- Short Term Disability Insurance.
- Accident Insurance.
- Voluntary Life Insurance.
- Pet Insurance.
- HSA.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
