Overnight Closer
Planet Fitness - PF Baseline Fitness•Birmingham, AL
About The Position
The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role includes greeting potential members, handling front-desk tasks, supporting member services, and helping maintain the club’s neatness and cleanliness.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
- Demonstrates effective customer service, listening, problem-solving, diplomacy, and communication behaviors.
Responsibilities
- Greet potential members and provide a positive customer experience.
- Answer phone calls politely and assist with questions or concerns.
- Take information calls and provide tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updates to member account information.
- Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for self and one family member or friend
- Team Member Support Team
- Health insurance
- Dental insurance
- Vision insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
