Overnight Closer

Planet Fitness•Grand Junction, CO

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front-desk activities, member services, and club cleanliness. This is a non-supervisory, non-exempt position. The posting labels the opportunity “Overnight Closer,” but does not specify working hours.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds less than 30% of the time.

Responsibilities

Greet potential members and provide a positive customer experience.
Answer phone calls politely and help with questions or concerns.
Take information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, amenity usage, and updating member account information.
Address member service issues and questions, escalating them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate questions, concerns, or issues to a supervisor in a timely manner.
Listen empathetically, identify problems, consider solutions, and seek assistance when needed.
Use tact and appropriate behavior and language in interactions.