Customer Service Representative

Community Choice Financial Family of Brands•Nashville, TN

14d•Onsite

About The Position

The Customer Service Representative (CSR) helps customers access financial services and creates positive in-store experiences. The role involves building customer relationships, processing transactions such as check cashing, money transfers, and customer payments, and offering financial services suited to customer needs. The company provides hands-on training, coaching, and development opportunities, with pathways for career advancement across its brands. This is a full-time, in-person store position in Nashville, Tennessee, requiring at least 40 hours per week and regular attendance, including weekends. The hourly wage is $15.00. The position includes customer-facing duties, transaction processing, account support, store upkeep, security procedures, compliance, and ongoing training. Some duties may take place outside the store, where applicable.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Must complete a background check; results are considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the store, including vehicle appraisals, errands, external marketing, and participation in in-store and community events.
Maintain the appearance and cleanliness of the store, both inside and outside.
Follow store security protocols and opening and closing procedures, including management of the vault and cash drawer as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, handle multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across eleven company brands.
Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year, increasing with tenure.
Relaxed business-casual dress code that includes jeans and sneakers.