Customer Service Representative

Freeman Jet Center - Laredo • Laredo, TX

15d • Onsite

About The Position

The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.

Requirements

• Must be able to work efficiently to handle payment processing, invoicing, and associated computer entries and paperwork accurately.
• Friendly and attentive personality
• Excellent interpersonal and communication skills
• Experience with conflict resolution in a customer service environment
• Exceptional ability to attend to details
• Computer skills (e.g., POS systems, accounting systems, Excel).
• High School Diploma or equivalent
• Ability to multitask effectively, interacting with customers, answering phones, and attending to computer work.
• Must be able to work Holidays and weekends
• Acceptable driving record
• Ability to pass a background check
• Zero-tolerance drug-free employer; includes pre-employment and random screening
• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, by phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by the company’s insurance policy (requires a clean driving record)

Nice To Haves

• Previous customer service experience preferred but not required
• Experience preferred in providing top-quality customer service in a face-to-face setting.

Responsibilities

• Handling and routing telephone calls with customer-oriented level of service
• Face-to-face interactions with customers during over-the-counter sales
• Data entry and other computer work, communication with customers via email, track inventory, and process financial transactions via Point of Sale Systems
• Excellent attention to detail while ensuring timely and efficient service
• Connecting clients to appropriate personnel
• Performing administrative support tasks as needed
• Maintaining professionalism

Benefits

• matching 401(k) program
• Paid Time Off (PTO)
• Medical, Dental, and Vision coverage
• performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED