Seasonal Customer Service Representative - Perimeter Mall

Nordstrom•Atlanta, GA

2d•$16 - $17•Onsite

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions, building trust with customers and teammates, addressing concerns with empathy and sound judgment, and promoting Nordstrom programs and tools that improve the customer and employee experience. Hours vary based on business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support onboarding of new hires.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.

Responsibilities

Understand customer needs and provide friendly service, owning interactions from start to finish.
Resolve returns and exchanges and support order and pickup inquiries.
Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
Provide POS/register training to support onboarding of new hires.