Seasonal Customer Service Representative - Perimeter Mall

Nordstrom • Atlanta, GA

1d

About The Position

The Seasonal Customer Service Representative provides friendly, seamless service and supports the Nordstrom customer experience. The role involves resolving returns and exchanges, answering order and pickup inquiries, processing transactions and ticketing accurately, and helping customers and teammates use store systems. The representative troubleshoots concerns with empathy and sound judgment, builds relationships with customers and coworkers, protects customer information, promotes Nordstrom Loyalty and other tools and services, and may train new employees on POS/register procedures. Hours vary with business needs and include evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Understand customer needs and own interactions from start to finish, including returns, exchanges, orders, and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and issue resolution.
• Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experiences.
• Train and provide POS/register instruction to support onboarding of new hires.

Benefits

• Medical, vision, and dental insurance options.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• May be eligible for performance-based incentives or bonuses.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed