PT Weekend Customer Service Rep

Planet Fitness • Whitemarsh Township, PA

2d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, is hiring a part-time Customer Service Representative for its Flourtown, Pennsylvania location. The role provides customer service to Planet Fitness members, prospective members, and guests, helping create an exceptional Judgement Free member experience in an affordable fitness environment.

The schedule is Friday from 12 p.m. to 5 p.m., Saturday from 9 a.m. to 5 p.m., and Sunday from 9 a.m. to 5 p.m. Starting pay is $11 per hour. Hourly increases are provided at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date. Shift-differential pay is available for select shifts.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be 18 years of age or older.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay with hourly increases at 180 days, one year, and every six months after the first year.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED