PT Customer Service Rep

Planet Fitness • Philadelphia, PA

2d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs. The Customer Service Representative helps create a Judgement Free fitness experience by providing a superior level of customer service to members, prospective members, and guests. The role is part-time at the Fishtown club in Philadelphia, Pennsylvania, and requires availability from 8 a.m. to 2 p.m. Hourly pay starts at $12, with increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date.

Requirements

• Customer service experience.
• Must be at least 18 years old.
• Basic computer proficiency.
• Must be able to work from 8 a.m. to 2 p.m.
• Must be able to lift up to 75 pounds.
• Must be able to perform frequent lifting, carrying, pushing, pulling, climbing, balancing, kneeling, crouching, and continual reaching with hands, fingers, and arms.
• Will encounter cleaning chemicals during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service and an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage and merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay with scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed