PT Customer Service Rep

Planet Fitness•Macedonia, OH

2d•$12 - $15•Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative provides customer service to members, prospective members, and guests, helping create an exceptional member experience. This is a part-time position at the Macedonia, Ohio location, with pay listed at $12.00–$15.00 per hour. Hourly increases are available at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date.

Requirements

Customer service experience.
Must be at least 18 years of age.
Basic computer proficiency.
Weekend availability is required.
Must be able to lift up to 75 pounds.
Frequent lifting, carrying, pushing, and pulling are required.
Must be able to encounter cleaning chemicals during the shift.
Frequent climbing, balancing, kneeling, and crouching are required.
Continual reaching with hands, fingers, and arms is required.

Nice To Haves

High school diploma or GED equivalent preferred.

Responsibilities

Provide a superior level of customer service to members, prospective members, and guests.
Answer phones in a friendly manner using the information script.
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner.
Process beverage and merchandise purchases through the point-of-sale system.
Promote PE@PF fitness instruction classes to active and new members.
Maintain a clean, sanitized, and safe club environment.