Customer Service Representative

Tower Loan • Meridian, MS

14d • Onsite

About The Position

Tower Loan's Customer Service Representatives deliver customer service, build customer relationships, and help customers find relevant financial solutions. The role combines customer-facing service and loan production with payment processing, cash handling, and office administration. This is a full-time, on-site position with competitive pay, performance-based incentives, training, and opportunities to advance into leadership roles. The schedule is Monday through Friday, 8:30 AM to 5:30 PM, with some extended weekday hours as needed and possible Saturday work.

Requirements

• High school diploma or GED.
• Valid driver's license and reliable vehicle.

Nice To Haves

• Cash handling, sales, or customer service experience.

Responsibilities

• Build strong customer relationships by providing excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and perform accounting activities, including balancing and preparing deposits accurately.
• Perform office administration, including checking branch mail, filing, and purchasing office supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, employee assistance program, and life insurance options.
• Up to 3% 401(k) match.
• Paid time off: 16 days per year after one full year, with cash back for unused time.
• Paid holidays.
• Annual raises and performance bonuses.
• Monthly incentives and employee referral bonuses.
• Participation in charitable campaigns.
• Comprehensive training programs and opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED