Customer Service Representative

WaFd Bank • Mount Vernon, WA

14d • $19 - $22

About The Position

WaFd Bank is hiring a Customer Service Representative (CSR) to serve an important role in a branch. The CSR provides a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. The role requires building rapport with clients, following bank policies and procedures designed to comply with federal regulations, and reflecting WaFd Bank's values and ethics.

Requirements

• High school diploma or approved equivalent.
• Basic math skills, 10-key, and keyboarding.
• Proficiency with standard Microsoft Office tools, including Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Organization and excellent communication skills, with a personable attitude.
• Previous work in retail, consumer service delivery, or client relations.
• A friendly attitude, integrity, strong work ethic, and attention to detail.
• Ability to use multiple computer systems and adapt to change.

Responsibilities

• Provide friendly and courteous service that creates a positive first impression for branch clients.
• Perform banking transactions efficiently and accurately.
• Build rapport and relationships with clients.
• Follow bank policies and procedures designed to comply with federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Reflect WaFd Bank's values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid parental leave
• Life and AD&D insurance
• Long-term disability
• Tuition reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED