PT Weekend Closer Customer Service Representative

Planet Fitness • Ocean City, MD

1d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, operates more than 200 clubs and serves over one million members. The company aims to transform lives through affordable fitness and provide a Judgement Free fitness experience. The part-time Customer Service Representative provides service to Planet Fitness members, prospective members, and guests, helping ensure an exceptional member experience. The position is based at the Ocean City, Maryland location and is scheduled for Saturday from 2:45 p.m. to 7:15 p.m. and Sunday from 1:00 p.m. to 7:15 p.m. Starting pay is $15 per hour, with hourly increases at 180 days, one year, and every six months after the first year based on the employee's anniversary date.

Requirements

• Customer service experience.
• Be at least 18 years of age.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling.
• Ability to lift up to 75 pounds.
• Ability to encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests to ensure an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED