Customer Service Representative

Toyo Tanso USA Inc • Troutdale, OR

14d • $23 - $24

About The Position

The Customer Service Representative (CSR) provides comprehensive support to internal and external customers. Working closely with the Customer Service and Sales teams, the CSR serves as a key liaison to ensure accurate order processing, timely communication, and a positive customer experience. A background in manufacturing is helpful.

Requirements

• High School diploma or equivalent combination of education and experience.
• Excellent verbal and written communication skills in English.
• Strong problem-solving ability and flexibility to manage unique, case-by-case situations.
• Ability to interpret and follow written, verbal, diagrammatic, or schedule-based instructions.
• Professional communication style and ability to maintain respectful, positive dialogue with interdepartmental customers.

Nice To Haves

• Microsoft Office software experience, including Outlook, Word, Excel, and PowerPoint.
• Fluency in Japanese.
• A background in manufacturing.

Responsibilities

• Enter customer Requests for Quotes (RFQs) into the estimation system.
• Process customer Purchase Orders (POs) in Toyo Tanso USA’s sales order workbench to support sales activity and ensure accurate sales reporting.
• Navigate and work within company and customer systems, including IndustriOS, Ariba, Pact, GE Single Sign On, iSupplier, and internal quoting systems.
• Follow up on RFQs, sales orders, customer inquiries, and internal requests to ensure timely resolution.
• Collaborate with Sales and CSR team members to support customer needs and business objectives.
• Perform additional duties as assigned to support department and organizational goals.

Benefits

• Medical, dental, and vision insurance, with the employer paying 90% of the monthly premium.
• 401(k) retirement plan with employer match.
• Paid time off and nine paid holidays annually.
• Tuition reimbursement up to $2,500 per term.
• Quarterly bonus program beginning after 90 days.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED