Byram Healthcare Customer Service Representative - Bilingual (Spanish)

Apria Healthcare•Anaheim, CA

6d•$20 - $25

About The Position

The bilingual representative provides a positive customer service experience that meets patients’ needs by educating them about products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. The role uses knowledge of at least two Byram therapies to service patients and involves communication with patients, teammates, healthcare professionals, and the sales team. The schedule is Monday through Friday, with an anticipated pay range of $20–$25 per hour.

Requirements

High school diploma or equivalent.
1–2 years of customer service experience.
Bilingual in Spanish and English.
Excellent written and verbal communication skills.
Proficiency with MS Office and ability to navigate multiple platforms.
Ability to learn Byram products and therapies.
Strong customer service skills and ability to resolve patient concerns.
Demonstrated soft skills to enhance the patient experience.

Nice To Haves

Call center experience.

Responsibilities

Answer high-volume inbound customer calls through an automated phone system.
Make outbound calls to patients, referrals, and sales as needed.
Use available resources to troubleshoot and resolve patient issues.
Use full product knowledge of at least two Byram therapies to service patients.
Communicate effectively and professionally with patients, teammates, healthcare professionals, and the sales team.
Consistently meet and attain required Key Performance Indicators (KPIs).
Perform other duties as required.