Customer Service Representative

U-Haul•Louisville, KY

14d•Onsite

About The Position

U-Haul is hiring a Customer Service Representative to provide customer service at a U-Haul center and help customers with their moving journeys. The role works as part of a supportive team, assists customers with U-Haul products and services, and uses current technology to dispatch and return equipment. It also involves inspecting and maintaining equipment. On-the-job education is provided, including ongoing learning through U-Haul University. U-Haul offers two paid hands-on working interviews, a $100 hiring bonus, and a $300 cash bonus upon completion of the Equipment Inspection and Verification certification through the 1-2-3 Punch Certification Program at retail stores. The position is at 4612 Preston Hwy, Louisville, Kentucky 40213. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. The work may involve safety risks and physical exertion, including moving equipment weighing at least 50 pounds, with or without assistance. U-Haul states that it will not hire or re-hire nicotine product users in certain listed states; Kentucky is not among those states.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Applicants must be legally authorized to work in the United States and must not require employer sponsorship.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer customer questions and educate customers about products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul upon employment.
Drive a forklift; certification is offered through U-Haul upon employment.
Participate in ongoing U-Haul education through U-Haul University.
Perform other duties as assigned.

Benefits

Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw Legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
$100 hiring bonus.
$300 cash bonus upon completion of Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Paid hands-on working interviews.