Customer Service Representative - State Farm Agent Team Member

State Farm Agent • New Castle, PA

1d

About The Position

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. The Customer Service Representative provides prompt, accurate, and friendly service to customers and helps address insurance and financial services needs. Service may include answering questions about product availability, eligibility, coverage, policy changes and transfers, claim submissions, and billing. The representative uses a customer-focused, needs-based review process to educate customers about insurance options and maintains a strong work ethic and commitment to success. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees and make all employment decisions regarding them. The agent team is located in Ellwood City, Pennsylvania, and assists customers with auto, home, and life insurance, as well as retirement planning. Compensation is hourly pay plus commission or bonus.

Requirements

• Excellent written, verbal, and listening communication skills.
• People-oriented.
• Organizational skills.
• Self-motivated.
• Detail-oriented.
• Able to learn computer functions.
• Ability to work in a team environment.
• Ability to multitask.
• Must successfully complete applicable licensing requirements and training programs.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic and a total commitment to success each day.

Benefits

• Hourly pay plus commission/bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed