Customer Service Representative - State Farm Agent Team Member

Mike McClaskie•Hilliard, OH

About The Position

The Customer Service Representative works as an Agent Team Member at Mike McClaskie - State Farm Agent, an independent contractor agency. The role supports customers by building relationships, following up as needed, learning their needs, and explaining appropriate insurance options. The position includes a salary plus commission or bonus, with compensation listed as $36,000–$50,000 per year. The agency describes itself as an established, growth-oriented office with a motivated team and opportunities for growth and advancement. This position is with an independent State Farm agent, not State Farm Insurance Companies. Agent employees are hired by the agent, who makes employment decisions; they are not employees of State Farm Insurance Companies. Applicable licensing requirements and training programs must be completed successfully.

Requirements

Interest in marketing products and services based on customer needs.
Excellent written, verbal, and listening communication skills.
Organizational skills.
Self-motivation.
Proactive problem-solving ability.
Ability to learn computer functions.
Ability to work in a team environment.
Must be able to obtain a Property and Casualty license.
Must be able to obtain a Life and Health license.
Must successfully complete applicable licensing requirements and training programs.

Responsibilities

Establish customer relationships and follow up with customers as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads and schedule appointments.
Identify customer needs and market appropriate products and services.