Customer Service Representative - State Farm Agent Team Member

Christian Durand • Silver Spring, MD

1d

About The Position

The Bilingual (English, Spanish) Sales Team Member serves as a point of contact for customers of Christian Durand - State Farm Agent, providing service and building lasting relationships. The role supports customers with insurance needs by answering questions, servicing existing policies, processing account changes, and identifying opportunities to recommend additional State Farm products and services. Success requires excellent communication, attention to detail, and a customer-focused, empathetic approach.

The agency is located in Gaithersburg, Maryland, and helps customers with insurance and financial services needs, including auto, home, and life insurance and retirement planning. State Farm agents are independent contractors who hire their own employees and make employment decisions regarding those employees.

Requirements

• Fluency in spoken and written English and Spanish.
• Communication and problem-solving skills.
• Self-motivation, a positive attitude, and a strong work ethic.
• Ability to handle high-stress situations calmly.

Nice To Haves

• Sales or customer service experience.
• Property & Casualty and/or Life & Health insurance license, or willingness to obtain one after hire.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have coverage that fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Collaborate with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• 401(k)
• Performance-based bonus
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed