Customer Service Representative - State Farm Agent Team Member

Christian Durand•Rockville, MD

About The Position

The Bilingual (English, Spanish) Sales Team Member is a Client Account Representative for Christian Durand - State Farm Agent. This role serves as a point of contact for customers, provides outstanding service, and builds lasting relationships. The representative assists clients with insurance needs by answering questions, servicing existing policies, processing account changes, and identifying opportunities to recommend additional State Farm products and services. Success requires excellent communication, attention to detail, and a desire to help people protect what matters most. The agency is located in Gaithersburg, Maryland, and helps customers with insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning. State Farm agents are independent contractors who hire their own employees and make all employment decisions regarding those employees; the agent's employees are not employees of State Farm.

Requirements

Fluency in spoken and written English and Spanish.
Communication and problem-solving skills.
Self-motivation, a positive attitude, and a strong work ethic.
Ability to handle high-stress situations calmly.
Willingness to obtain a Property & Casualty and/or Life & Health insurance license after hire if not already licensed.

Nice To Haves

Sales or customer service experience.
A Property & Casualty and/or Life & Health insurance license.

Responsibilities

Build and maintain strong customer relationships through exceptional service.
Assist customers with policy changes, billing questions, claims support, and account servicing.
Conduct policy reviews to ensure customers have coverage that fits their needs.
Educate customers about State Farm insurance and financial service products.
Identify opportunities to cross-sell and recommend additional products based on customer needs.
Follow up with customers regarding quotes, renewals, and outstanding requests.
Process customer requests accurately and maintain detailed account records.
Work collaboratively with the agency team to achieve individual and office goals.
Maintain compliance with State Farm guidelines and insurance regulations.