Customer Service Representative- Stat Inpatient
About The Position
The Customer Service Representative (CSR) – Lab performs daily administrative functions for Laboratories Northwest, providing a high level of customer service while maintaining patient and department confidentiality. The role provides telephone-based customer service, documents communications with clients, handles specimen transportation, and accessions specimens into the data management system. The representative also provides prices, places lab orders, corrects report and billing errors, maintains courier vehicles, and dispatches couriers to clients. This is a per diem night-shift position with shift times of 8:00 p.m. to 6:30 a.m. Candidates with weekday and weekend flexibility are preferred. The role is based at Tacoma General Hospital in Tacoma, Washington.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a laboratory setting or providing customer service support.
- An MA-P license may be required depending on the assigned area.
Nice To Haves
- Weekday and weekend flexibility.
Responsibilities
- Provide telephone-based customer service.
- Document communications with clients.
- Handle specimen transportation.
- Accession specimens into the data management system.
- Provide prices and place laboratory orders.
- Correct report and billing errors.
- Maintain courier vehicles.
- Dispatch couriers to clients.
- Maintain patient and department confidentiality.
Benefits
- Comprehensive benefits package, including medical, dental, and retirement benefits and paid time off.
- Competitive tuition assistance, award-winning residencies, fellowships, and career development.
- Generous PTO, Code Lavender, and Employee Assistance Programs.
- Resource Groups and outreach programs.
- Competitive salary.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
