Customer Service Representative- Stat Inpatient
About The Position
The Customer Service Representative (CSR) – Lab performs daily administrative functions for Laboratories Northwest, providing a high level of customer service while maintaining patient and department confidentiality. The position provides telephone-based customer service and documents communications with clients. It also handles specimen transportation, accessioning specimens into the data management system, providing prices, placing laboratory orders, correcting report and billing errors, maintaining courier vehicles, and dispatching couriers to clients. This is a per diem position with variable scheduling on the night shift. Shift times are 8:00 p.m. to 6:30 a.m. Candidates with weekday and weekend flexibility are preferred. The position is based at Tacoma General Hospital in Tacoma, Washington.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a laboratory setting or providing customer service support.
- Depending on the assigned area, an MA-P license may be required.
Nice To Haves
- Weekday and weekend flexibility.
Responsibilities
- Provide telephone-based customer service.
- Document communications with clients.
- Handle specimen transportation.
- Accession specimens into the data management system.
- Provide prices and place laboratory orders.
- Correct report and billing errors.
- Maintain courier vehicles.
- Dispatch couriers to clients.
- Maintain patient and department confidentiality.
Benefits
- Competitive salary
- Medical benefits
- Dental benefits
- Retirement benefits
- Paid time off
- Competitive tuition assistance
- Award-winning residencies and fellowships
- Career development
- Code Lavender
- Employee Assistance Programs
- Resource Groups and outreach programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
