Customer Service Rep (09452) - 20330 Grande Oaks Blvd, Unit 2

Domino's Franchise • Estero, FL

2d • Onsite

About The Position

The Customer Service Representative provides friendly, positive customer service in a Domino’s store and helps prepare and serve pizza orders. The role may be part-time or full-time and offers in-store training and support. Team members may have opportunities to progress from customer service to management and franchise ownership.

The position involves taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food quality and safety, stocking ingredients, and cleaning equipment and the facility. Team members operate store equipment, use a computer keyboard or touch screen, take inventory, and complete associated paperwork.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers, including by telephone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to stand for most tasks and walk short distances for short durations.
• Ability to unload and handle deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
• Ability to carry ingredients and supplies, push or pull trays on dollies, and occasionally navigate stairs or climb a ladder.
• Ability to bend, crouch, squat, and reach as required by stocking, food preparation, and cleaning tasks.
• Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent and forceful use of the forearms and wrists.
• Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

• Demonstrate a friendly, positive attitude and strong customer service skills.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and provide correct monetary change.
• Upsell products.
• Make pizzas and prepare other products.
• Maintain food and portion control, hygiene, and food safety.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Operate all equipment.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily, and perform general cleaning duties.
• Communicate with customers and co-workers to process orders.

Benefits

• In-store training and support.
• Opportunities for career advancement, including potential progression to management and franchise ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed