Rep-Customer Service 2

Ricoh Electronics, Inc. • Sugar Hill, GA

4d

About The Position

Ricoh Electronics, Inc. is a leading manufacturer of thermal media products, providing solutions for labeling, printing, identification, and tracking applications. The Customer Service Representative II serves as the primary point of contact for customers, managing orders, resolving inquiries, and ensuring a seamless customer experience. The role works closely with Executive Sales, Production, Quality, Accounting, and Warehouse teams to support customer satisfaction and business growth.

Requirements

• High school diploma or equivalent.
• 2–4 years of customer service, order management, or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Intermediate Microsoft Word and Excel skills, with accurate data-entry abilities.

Responsibilities

• Process customer purchase orders and verify pricing, shipping, and billing information.
• Respond to customer inquiries and resolve order, billing, and shipping issues.
• Coordinate order fulfillment, monitor delivery status, and communicate updates to customers.
• Support sales activities, maintain customer records, and generate routine reports.

Benefits

• Medical, dental, and vision insurance.
• Generous company-matched 401(k) plan.
• Paid vacation and company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED