Customer Service Rep(08814) Ploof Rd, Leland, NC

Domino's Franchise•Leland, NC

1d•Onsite

About The Position

The Customer Service Representative (CSR) is an in-store, front-line customer care role in Store Operations. CSRs take customer orders and support pizza making, including assisting Pizza Makers with toppings and dough. The role offers training and support, flexible hours, opportunities to learn new skills, and potential for career progression within Domino’s.

Requirements

Must be 16 years of age or older.
Exceptional and positive attitude.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to comprehend and give correct written instructions.
Ability to talk and hear on the telephone.
Near- and mid-range vision for most in-store tasks and depth perception.
Ability to differentiate between hot and cold surfaces.
Ability to work under stress, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for long periods; most tasks are performed from a standing position.

Responsibilities

Take orders over the phone and in person.
Greet customers within 10 seconds and build relationships with them.
Upsell products.
Handle cash and make correct monetary change.
Keep the customer area clean.
Assist Pizza Makers with toppings and dough.
Enter and process customer orders using a computer keyboard or touch screen.
Communicate with customers and co-Team Members to process orders.
Perform repetitive tasks, work independently and with others, and meet quality control standards.