Customer Service Representative

Lumbermens•Toledo, OH

14d•Onsite

About The Position

Working at Lumbermen’s Toledo facility, the Customer Service Representative specializes in the building materials division. The team serves as a call center for Lumbermen’s Michigan market. The role supports customers, vendors, inventory, and order fulfillment while modeling the company’s culture and safety practices. Lumbermen’s describes the position as suited to a safety-minded team player who contributes to collaborative success.

Requirements

High school diploma or GED.
Two to five years of experience in a professional customer service environment.
Strong verbal and written communication skills.
Friendly, professional demeanor.
Dependability.
Ability to work cooperatively with fellow employee owners.
Ability to move effectively between a variety of tasks.
Ability to manage tasks productively and complete work accurately and on time.
Proficiency in Microsoft Office.

Nice To Haves

College degree.
Some experience with distribution and supply chain.

Responsibilities

Model Lumbermen’s core values and create an atmosphere where the company is the first choice of customers.
Contribute to employee-owner safety as a safety-minded team player.
Generate and deliver accurate product quotes to customers in a timely manner.
Maintain and manage inventory stock levels.
Answer customer and vendor inquiries and assist with timely problem resolution.
Enter customer orders accurately and efficiently.
Collaborate with the production team to ensure timely completion and delivery of customer orders.